Refund policy

HeavenGlow Skincare Refund Policy

At HeavenGlow, we take pride in providing high-quality skincare products designed to nourish and enhance your skin. If you are not completely satisfied with your purchase, we are happy to offer a refund or exchange under the following conditions:

Eligibility for Refunds & Exchanges

1. Timeframe: Refund requests must be made within 14 days of the purchase date.

2. Condition of Product: Items must be unused, unopened, and in their original packaging to qualify for a full refund. If the product has been opened or lightly used, we may offer store credit instead.

3. Proof of Purchase: A valid receipt or order confirmation is required for all refunds and exchanges.

4. Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will replace the product or issue a refund at no additional cost.

We are committed to your satisfaction and will do our best to make your HeavenGlow experience a positive one. If you have any questions, feel free to reach out to our support team through contact!