Terms of service

HeavenGlow Skincare – Terms of Service

Welcome to HeavenGlow! These Terms of Service govern your use of our website, products, and services. By accessing or purchasing from www.heavenglow.com (the “Site”), you agree to abide by these terms. If you do not agree, please do not use our services.

1. General Terms

• HeavenGlow reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting.

• We reserve the right to refuse service, cancel orders, or limit sales at our discretion.

2. Products & Orders

• Product Availability: We make every effort to keep our inventory updated, but we do not guarantee that all products will always be in stock.

• Pricing & Payment: Prices are listed in [currency] and may change without notice. Payments must be made via our accepted payment methods.

• Order Cancellation: You may cancel an order within 24 hours of purchase if it has not yet shipped. HeavenGlow reserves the right to cancel any order due to fraud suspicion, pricing errors, or stock issues.

3. Shipping & Delivery

• Orders are processed within 1-3 business days and shipped via selected carriers. Delivery times vary based on location.

• HeavenGlow is not responsible for lost, delayed, or damaged packages caused by shipping carriers.

• Any customs duties or import taxes for international orders are the responsibility of the buyer.

4. Returns & Refunds

• Please refer to our Refund Policy for details on return eligibility.

• Products must be unused, unopened, and returned within 14 days for a refund or exchange.

• Return shipping costs are the responsibility of the customer unless the product is defective.

5. User Conduct

By using our Site, you agree not to:

• Use the Site for unlawful purposes or fraudulent activity.

• Disrupt or interfere with the security, functionality, or accessibility of the Site.

• Misuse our content, including unauthorized copying, distribution, or resale.

6. Intellectual Property

All content on the HeavenGlow website, including text, images, logos, and product descriptions, is the exclusive property of HeavenGlow and may not be used without permission.

7. Disclaimer & Liability Limitations

• HeavenGlow products are for external use only. We do not guarantee specific skincare results, as effectiveness may vary.

• We are not liable for any allergic reactions or adverse effects. Always perform a patch test before using new products.

• HeavenGlow is not responsible for indirect damages, including lost profits or data, resulting from the use of our products or services.

8. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.

9. Governing Law

These Terms are governed by the laws of [Your Country/State]. Any disputes will be resolved in the applicable courts of that jurisdiction.

10. Contact Information

For any questions regarding these Terms, you can contact us at:

Email: support@heavenglow.shop

By continuing to use our Site and services, you acknowledge that you have read and agree to these Terms of Service.